ea77 games Privacy Policy

Scope of Information Collection

ea77 games collects various types of information from users to operate its services. This information falls into two main categories — personally identifiable information and non-personal technical information.

1.1 Personally Identifiable Information

During account registration and management, ea77 games may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Mobile banking account details (bKash, Nagad, Rocket or Upay)
• Details of documents submitted for identity verification
• Transaction records related to deposits and withdrawals

1.2 Non-Personal Technical Information

To improve the browsing experience, ea77 games automatically collects certain technical information, such as:

• IP address and device information
• Browser type and version
• Operating system information
• Time of website access, page history and session duration
• Referral source information (which page you came from)

Methods of Information Collection

ea77 games collects user information in several ways. Each method serves a specific purpose, and no information is collected unnecessarily.

2.1 Directly Provided Information

When a user opens an account at ea77 games, fills out a form, contacts support, or completes any transaction, they provide information directly. This collection is based on the user's consent.

2.2 Automatic Collection

While using the website, some information is collected automatically through cookies, log files and web beacon technology. This information is used to monitor site performance and improve service quality.

2.3 Information Received from Third Parties

For identity verification, fraud prevention and payment processing, ea77 games may sometimes receive information from approved third parties. These third parties are also required to follow the same privacy standards.

Purposes of Information Use

ea77 games uses the collected information for the specific purposes listed below. No information is used for any purpose not mentioned here.

3.1 Account Management and Verification

Personal information is used to complete the registration process, verify account ownership and confirm identity. This is an important part of the ea77 games security framework.

3.2 Financial Transaction Processing

Relevant financial information is needed to complete deposits and withdrawals through bKash, Nagad, Rocket and Upay. This information is used solely for processing transactions.

3.3 Customer Support

ea77 games provides support in Bengali and English via 24/7 live chat and email. Relevant account information is used to resolve user issues and ensure accurate assistance.

3.4 Security and Fraud Prevention

User information is processed to protect account security, detect suspicious activity and maintain platform integrity. This process is conducted in the interest of the user.

3.5 Service Improvement

Non-personal aggregate data is used to analyze user experience and improve ea77 games' platform, products and services.

3.6 Communications and Notifications

Important account notifications, transaction confirmations and system updates are sent to the user's registered email or mobile number. User consent is obtained for promotional messages.

Cookies and Tracking Technologies

Cookies are used on the ea77 games website. Cookies are small text files stored in your browser that help improve website functionality.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to keep login sessions active, perform security checks and save your preferences. Disabling these cookies will prevent some core features of the site from working.

4.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site. This data is collected and processed in a completely anonymous form.

4.3 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

Sharing Information with Third Parties

ea77 games does not sell or rent users' personal information to any third party. However, information may be shared in the following limited circumstances for the operation of services:

5.1 Payment Processors

Necessary information is exchanged with mobile financial services such as bKash, Nagad, Rocket and Upay to complete deposit and withdrawal transactions. This exchange of information is limited to the transaction only.

5.2 Technology Service Providers

Some approved technology partners are engaged for website operation, data storage and security management. They work under ea77 games' instructions and are also required to follow the same privacy standards.

5.3 Legal Obligations

Information may be disclosed to relevant authorities as required to comply with applicable laws in Bangladesh or court orders. In such situations, ea77 games will endeavour to notify the user as far as possible.

5.4 Business Transfers

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity. Users will be informed in advance and the protections under this policy will continue to apply.

Data Storage and Security

ea77 games takes industry-standard technical and organisational measures to ensure the security of user information. All data transmission is secured through SSL encryption technology.

6.1 Technical Security Measures

• End-to-end SSL/TLS encryption — all data transmission between browser and server is encrypted
• Database-level encryption — stored data remains unreadable to unauthorised parties
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorised staff can access sensitive information
• Firewall and intrusion detection systems are active

6.2 Data Retention Period

ea77 games retains user information for as long as an account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specific period due to legal obligations or dispute resolution requirements. After the required period, information is securely deleted or anonymised.

6.3 Response to Security Breaches

If a data security incident occurs, ea77 games will notify affected users as quickly as possible and take the necessary steps to address the situation.

User Rights

Every user registered at ea77 games has the following rights regarding their own information. If you wish to exercise these rights, please contact the support team.

7.1 Right to Access Information

You have the right to know what personal information is stored in your account. Upon request, ea77 games will provide details of the information stored about you.

7.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request that it be corrected. The support team will update the information after verification.

7.3 Right to Delete Information

At the time of account closure, or where there is no legal obligation to retain it, you may request deletion of your personal information. However, some information may need to be retained due to legal or financial obligations.

7.4 Right to Object to Processing

If you do not wish to receive promotional communications from ea77 games, you may withdraw that consent at any time. It is not possible to stop communications that are necessary for account management and security.

The Responsible Gaming guidelines contain further information on how you can manage your account and use of services.

Protection of Minors

ea77 games strictly follows a 21+ age policy. No one under the age of 21 is permitted to open an account or use services on this platform.

8.1 Age Verification Process

The date of birth provided at registration is verified, and age is confirmed through identity documents if required. If a user registers with an incorrect age, the account will be cancelled and the related information will be deleted.

8.2 No Collection of Children's Information

ea77 games never knowingly collects personal information from anyone under the age of 21. If it becomes known that information from a minor has been collected, it will be deleted immediately.

Policy Changes

ea77 games reserves the right to review and update this privacy policy from time to time. This policy may change due to changes in the scope of services or technology.

9.1 Notification of Changes

If any significant changes are made to the privacy policy, users will be notified via their registered email address or through a notice on the website. Sufficient notice will be given before changes take effect.

9.2 Continued Use Implies Consent

If you continue to use ea77 games after the updated policy has been published, it will be assumed that you agree to the updated policy. If you do not agree with the policy, you may request account closure.

9.3 Previous Versions

Previous versions of this policy are available from the support team upon request. To learn more about ea77 games, visit the About Us page.

Contact and Support

If you have any questions, concerns or complaints about this privacy policy, please contact the ea77 games support team directly. Our team provides support in both Bengali and English.